Welcome to Truenue. By accessing or using our website located at [www.truenue.com] (the “Site”), or purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

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1. Overview

These Terms and Conditions (“Terms”) govern your use of our ecommerce platform, including all purchases made through our Site. Truenue (“we,” “us,” or “our”) reserves the right to update or modify these Terms at any time without prior notice.

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2. Privacy and Data Collection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

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2.1 Personal Information Collected

We collect information that you voluntarily provide to us, including:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment details (via secure third-party payment processors)

Additionally, we may collect information automatically through cookies and similar tracking technologies when you visit or interact with our Site.

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2.2 Purpose of Collection

Your personal information is collected and used for:

• Processing and fulfilling orders

• Providing customer service and support

• Communicating with you about promotions, products, or updates

• Preventing fraud and maintaining security

• Improving our services and user experience

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2.3 Data Retention

We retain your personal data:

• As long as your account is active

• For as long as necessary to fulfill the purposes for which it was collected

• To comply with our legal obligations, resolve disputes, and enforce agreements

You may request deletion of your personal information at any time, subject to certain legal exceptions.

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3. User Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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4. Orders and Payment

All prices are listed in GBP (£). By placing an order, you agree to provide accurate and complete payment information. We use third-party payment processors to handle transactions securely. Truenue does not store full credit card details.

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5. Shipping and Returns

Please review our Shipping Policy and Returns and Refunds Policy for detailed information on delivery timelines, fees, and our returns process.

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6. Intellectual Property

All content on this Site, including text, images, logos, and graphics, is the property of Truenue or its licensors and is protected under intellectual property laws. Unauthorised use is prohibited.

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7. Limitation of Liability

Truenue shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products. Our liability is limited to the amount paid by you for the product in question.

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8. Governing Law

These Terms are governed by and construed in accordance with the laws of Northern Ireland, without regard to its conflict of law principles.

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9. Contact Us

For questions or concerns about these Terms, please contact us at: info@truenue.com