At Truenue, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

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1. Information We Collect

1.1 Information You Provide to Us:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed via third-party payment processors)

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1.2 Automatically Collected Information:

• IP address

• Browser type and version

• Device identifiers

• Browsing behaviour on our website (via cookies and similar technologies)

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2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfill orders

• To send order updates and account information

• To provide customer support

• To personalise your shopping experience

• For marketing and promotional communications (you may opt out anytime)

• To detect and prevent fraudulent activity

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3. Sharing of Personal Information

We do not sell your personal data. We may share it with:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and logistics providers

• Service providers (e.g., email marketing tools, analytics platforms)

• Law enforcement or authorities when legally required

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4. Data Retention

We keep your information only as long as needed to:

• Complete transactions

• Meet legal or regulatory obligations

• Resolve disputes or enforce our agreements

You may request deletion of your account or personal data at any time by contacting us at info@truenue.com.

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5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences

• Improve website functionality

• Analyse site traffic and usage

You can manage your cookie preferences in your browser settings.

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6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent for marketing communications

To exercise any of these rights, please contact: info@truenue.com.

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7. Security

We take data protection seriously and implement appropriate security measures to protect your information. However, no system is 100% secure.

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8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Site with the effective date.